About E-Call Services

Pioneering the Future
of Business Communication

We're on a mission to transform how businesses communicate with their customers through intelligent AI solutions that deliver exceptional experiences at scale.

E-Call Services
2019
Founded
2,500+
Happy Clients
50+
Countries Served
99.9%
Uptime SLA
Our Story

Who We Are

Founded in 2019, E-Call Services emerged from a simple yet powerful vision: to make enterprise-grade AI communication accessible to businesses of all sizes. Our founders, having experienced the challenges of scaling customer service firsthand, set out to create a platform that would revolutionize how companies interact with their customers.

Today, we're proud to serve over 2,500 businesses across 50+ countries, from innovative startups to Fortune 500 companies. Our AI-powered platform handles millions of customer interactions daily, delivering exceptional experiences while reducing operational costs.

What sets us apart is our commitment to combining cutting-edge AI technology with human-centered design. We believe that the best AI solutions are those that enhance human capabilities rather than replace them.

5+ Years
Industry Experience
24/7
Global Support

What We Do

AI Voice Agents
Intelligent conversational AI that handles customer interactions naturally
Workflow Automation
Streamline business processes with visual workflow builders
Integration Platform
Connect with your existing tools and systems seamlessly
Analytics & Insights
Data-driven insights to optimize your customer experience
Our Values

What Drives Us

Our core values guide every decision we make and every solution we build

Customer First

Every decision we make starts with our customers' success in mind

Innovation

We constantly push the boundaries of what's possible with AI technology

Trust & Security

Your data and privacy are protected with enterprise-grade security

Excellence

We deliver exceptional quality in everything we do, every single time

Our Journey

Milestones & Achievements

From startup to industry leader - here's how we've grown

2020

Company Founded

Started with a vision to democratize AI-powered customer service

2021

First 100 Customers

Reached our first major milestone during the global shift to digital

2022

Series A Funding

Raised $10M to accelerate product development and market expansion

2023

Global Expansion

Expanded to serve customers across 50+ countries worldwide

2024

AI Breakthrough

Launched next-generation conversational AI with 99% accuracy

2025

Industry Leader

Recognized as the leading AI customer service platform

Our Team

Meet the Visionaries

The brilliant minds behind E-Call Services innovation

Achraf Zelmat

Achraf Zelmat

CEO & Founder

Ex-VP of Engineering at Microsoft with over 15 years of experience in AI, software architecture, and telecommunications.

Youssef Onqani

Youssef Onqani

Chief Technology Officer (CTO)

AI researcher and former Google engineer, expert in conversational AI and scalable voice systems.

Cedric Koffeto

Cedric Koffeto

Head of Product

Product strategist with a focus on building user-centric AI tools that enhance business automation and efficiency.

Rihab Hilal

Rihab Hilal

Project Manager

Experienced project lead specializing in delivering AI-powered solutions with agility, clarity, and cross-functional coordination.

Join Our Mission

Ready to Transform Your Business?

Join thousands of businesses that trust E-Call Services to power their customer interactions and drive growth.

Global Presence
Industry Leader
Expert Team